Papers by Jia Xuan Tan
Banking Done Right: Redefining Retail Banking with Language-Centric AI (2025.emnlp-industry)
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Xin Jie Chua, Jeraelyn Ming Li Tan, Jia Xuan Tan, Soon Chang Poh, Yi Xian Goh, Debbie Hui Tian Choong, Foong Chee Mun, Sze Jue Yang, Chee Seng Chan
| Challenge: | This is the first global regulator-approved deployment where conversational AI functions as the primary banking interface. |
| Approach: | They propose a framework that powers a conversational AI framework that is powered by a closed-source LLM developed internally and replaces rigid multi-screen workflows with a single dialogue orchestrated by four LLM-powered agents. |
| Outcome: | The proposed framework replaces multi-screen workflows with a single dialogue orchestrated by four LLM-powered agents (Guardrails, Intent, Payment, and FAQ). |